Assessor Resource

FNSICORG515B
Provide mentoring and coaching within the workplace

Assessment tool

Version 1.0
Issue Date: May 2024


This unit requires the application of high level interpersonal, analytical and planning skills to determine mentoring and coaching requirements, identify opportunities for development and manage the conducting of activities. This unit is designed for use, not by trainers, but by managers and supervisors to support adequate and relevant training of staff members and assist in career progression. The ability to develop rapport with individuals is essential to the successful implementation of this unit.

It may apply to all areas of the financial services industry.

This unit requires the application of high level interpersonal, analytical and planning skills to determine mentoring and coaching requirements, identify opportunities for development and manage the conducting of activities. This unit is designed for use, not by trainers, but by managers and supervisors to support adequate and relevant training of staff members and assist in career progression. The ability to develop rapport with individuals is essential to the successful implementation of this unit.

It may apply to all areas of the financial services industry.

This unit covers the provision of mentoring and coaching within the workplace by managers or supervisors to assist in maximising the opportunity for the individual to achieve individual and organisational goals and ensure career progression within the financial services industry.

This unit covers the provision of mentoring and coaching within the workplace by managers or supervisors to assist in maximising the opportunity for the individual to achieve individual and organisational goals and ensure career progression within the financial services industry.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

EVIDENCE GUIDE

Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.

Overview of assessment requirements

To achieve competency in this unit, a person must be able to demonstrate:

the ability to develop rapport with individuals to identify career requirements and goals and analysis them in context of organisational requirements and opportunities

the ability to conduct and develop training needs analysis and development plans

the ability to cultivate collective goal setting

the ability to disseminate skills and knowledge

Critical aspects of evidence

Evidence required for demonstration of consistent performance:

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit.

Assessment requirements

Method of assessment:

For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:

Assessment of performance requirements in this unit should be undertaken within the financial services industry context.

Aspects of competency, including attainment of relevant knowledge and skills may be assessed in a simulated work environment or other appropriate means.

Resources required for assessment:

Assessment of this unit of competence requires access to:

qualified assessors and assessment guidelines

a system which facilitates recording of trainee' profiles and progress

facilities for workplace or simulated environment assessment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE&SKILLS

Knowledge requirements include:

knowledge of industry and company career structures and paths

knowledge of relevant available training avenues internally and externally or the ability to source such information

ability to develop and document plans

Skills requirements include:

high level interpersonal and written communication skills, including the ability to build rapport with individuals

strong questioning and listening skills

research and analysis skills

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.

Discussion may include, but is not limited to:

staff performance reviews

setting of goals and objectives

setting of performance indicators

review of company business plans

critical competencies for positions

Mentoring and coaching may include, but is not limited to:

attendance at conferences/seminars

undertaking of specific training courses

attendance at regular staff meetings

one-on-one discussion/training

self development, including development of computer skills

professional development

Development plans will include:

a record of a staff members training and/or development needs

documented opportunities to assist the staff member in reaching agreed career goals

provision for regular performance feedback and advice

a flexible approach to allow for inclusion of feedback and adaptation in approach where necessary

Company policy and procedure may include, but is not limited to:

business and operational plans

business practice guidelines

operating manuals

company codes of practice

work schedules

policy documents

mission statements

likely career paths

Outcomes may include:

both negative and positive issues arising from the process

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Discussion of individual's current and projected role within the organisational is undertaken 
A training needs analysis based on agreed individual's current and projected role is conducted 
Mentoring and/or coaching needs are identified and discussed with relevant parties in relation to the individual's role, expected outcomes and career progression 
Research is conducted both internally and externally to determine available options for mentoring and coaching, in consideration of the individuals needs and abilities 
A development plan is written to provide appropriate training and development opportunities to assist the staff member in accomplishing the requirements of the position and to assist in projected career progression 
The development plan is tailored to the individuals needs following agreement between relevant management and staff member and in consideration of company policy and procedure 
Where appropriate and applicable, specific times and places for coaching are organised and documented 
Sufficient time and support is provided by the organisation for the conducting of the training and development opportunities documented in the development plan 
Specific skills and/or knowledge are explained and demonstrated to the staff member where applicable 
External sources are contracted to assist in the delivery of training requirements where applicable 
Frequent feedback is provided in a constructive and supportive manner 
Meetings are held with the staff member to identify outcomes of the mentoring/coaching process 
Mentoring/coaching is reviewed as part of both staff member and manager/supervisor appraisals 
Difficulties or problems are documented and alternatives presented for future application 

Forms

Assessment Cover Sheet

FNSICORG515B - Provide mentoring and coaching within the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSICORG515B - Provide mentoring and coaching within the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: